Critical thinking is the active and skilful application and analysis of information gained through observation, reasoning, reflection and communication to guide your beliefs and actions. Communication Quotient™ (CQ) teaches you how to use critical thinking to ensure you are communicating effectively and purposefully. By measuring your communication skills, you can see how you’re improving and […]
Active listening is when you listen with an intentional effort to understand the point of view of others, their motivations, thoughts and expectations while suspending any judgment. Whilst this might sound simple, in reality, it takes awareness, accountability, practice and patience to perfect. Ironically the most important part of communication is the ‘receptivity’ component –  […]