The foundation of communication lies in the skill of Active Listening.Within the framework of the CQ: Communication Loop™, Active Listening specifically addresses the development of Receptive Intelligence™, and plays a crucial role in the "receiver" aspect of the loop.
By mastering Active Listening, the CQ: Communication Loop™ remains intact and facilitates smooth communication flow.
“The Circular Model of Inter-human Communication (Schramm and Osgood)”
The CQ: Communication Loop™ involves a series of steps that facilitate the exchange of messages between a transmitter and a receiver trough Active Listening. The process begins with the transmitter sending a message to the receiver. The receiver, through the practice of active listening, engages in decoding, interpreting, and encoding the message. By effectively deciphering the message, the receiver is able to process its content and provide the transmitter with thoughtful feedback.
In the next phase, the roles are reversed, and the receiver becomes the transmitter. If the receiver actively listens to the feedback received, they can adequately process and interpret it, thus responding in an appropriate manner. This responsive exchange ensures the continuity of the dialogue chain within the CQ: Communication Loop™.
In circular communication, both the transmitter and receiver play active roles in encoding, decoding, interpreting, and responding to messages. By engaging in active listening and maintaining a dynamic flow of communication, the CQ: Communication™ Loop allows for effective and meaningful interactions between individuals.
However, the CQ: Communication Loop™ can de disrupted by Passive, Selective and Competitive listening.
Passive listening entails a lack of engagement and attentiveness, hindering effective comprehension and response. Competitive listening involves a self centered approach, where individuals focus on asserting their own ideas rather than truly understanding the message. Selective listening, on the other hand, involves filtering out certain aspects of the message, leading to incomplete comprehension.